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The most important building blocks for success in our post pandemic world continue to be largely centered around sharpening CX, reimagining loyalty and doing whatever can be done to best empower the customer. While many talk about these things, few have the goods to walk the walk and human-led innovation remains a bit more buzzword […]
NEW YORK—January 24, 2023 A Gartner report titled Competitive Landscape: Emotion AI Technologies (ID G00780862; Gartner subscription req.) includes BRANDthro among other Representative Vendors in the Emotion AI technologies market. The report highlights, “demand for a more personalized experience by customers will be a key driver for investment and innovation in the emotion AI technology landscape […]
Emotional plurality — occupying multiple emotional states simultaneously due to an ever-changing and increasingly complicated world — is one of the more prevalent feelings many consumers are dealing with today. As a result, brands will need to do what they can to improve their mechanisms for more precise emotional understanding and embed it more deeply [...]
If accelerated transformation was the theme of 2021, brands quickly figuring out how to be customer-obsessed in ways that enabled them to be more intuitive to customer needs, while also being mindful of providing value each step of the way, was this year’s Holy Grail. As we move into 2023, with people’s emotions at an […]
The perfect storm of break-neck level transformation, the pandemic and proliferation of blockchain technologies designed to eradicate the middleman and create more DTC relationships, has equated to a changing power dynamic between brands and consumers. The latter are more in control than ever before and the set of criteria for the brands they do business […]
For those who have been weathering the rampant pace of transformation these last few years, the emergence of the CIO as a leading player in bringing empathic experiences to scale should come as no surprise. As the push to use data to pivot from transactional relationships to service-oriented ones ensues, a human-led design approach is [...]
In a recent piece on the rising need for more informed emotional intelligence (eQ) in customer experience (CX), Information Week nailed it by saying: “Humanizing the digital experience is much harder than it sounds because it involves much more than just putting a happy face on software.” I couldn’t agree more. Using a perfunctory smiley [...]
The topic of digital transformation has been top of mind throughout the pandemic, with the pace of it taking place at speeds never before seen. Some may think that wave is behind us, yet the reality is that transformation will only continue to accelerate in the years ahead. This is due to an increasing shift [...]
More than ever before, as marketing continues to be at the forefront of digital transformation, the function must work aggressively to pivot from being a cost center to a true driver of growth. To do this, many critical organizational shifts need to take place ranging from cultural changes, to insights infrastructure build outs that drive [...]
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